UOB has entered a strategic partnership with Accenture to advance its digital transformation journey by adopting generative AI and AI agents over the next three years. The collaboration, formalized through a Memorandum of Understanding (MoU), is aimed at enhancing business processes, risk management, and customer engagement.
With Accenture’s AI Refinery™️ platform, UOB will develop and deploy AI-powered solutions that enable scalable personalization and operational efficiency. Additionally, the partnership will focus on workforce transformation, ensuring that UOB employees are trained and prepared to work effectively with AI technologies through Accenture’s LearnVantage programs.
Deputy Chairman & CEO of UOB, Wee Ee Cheong, underscored the strategic intent to harness AI for improving productivity and delivering superior customer experiences across ASEAN markets. Accenture’s Chair & CEO Julie Sweet emphasized the partnership’s role in shaping the future of banking through technology-driven innovation and skill development.
